Refund policy

Return and Exchange Policy

At Urban Furnishing, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a return and exchange policy designed to be fair and straightforward, while protecting both you and our business.

Eligibility for Returns

•  You have 14 calendar days from the date of delivery to initiate a return.
•  To be eligible, items must be:
•  Unused
•  In original packaging
•  In the same condition as received
•  Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

•  Items that have been assembled or used
•  Custom-made or personalised items
•  Items marked as “non-returnable” or “final sale”
•  Products not in their original packaging


Return Shipping

•  You are responsible for return shipping unless the product is faulty or incorrect.
•  For large furniture items, return costs can vary depending on location and size.
•  We can assist in arranging a courier at your expense if needed.

Refused or Missed Deliveries

•  If you refuse delivery for any reason other than item damage, you will be charged the full delivery and return cost.
•  Missed deliveries due to incorrect address or customer unavailability will also incur re-delivery charges.