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Return & Exchange

Returns & Exchange Policy

At Urban Furnishing, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a return and exchange policy designed to be fair and straightforward — while protecting both you and our business.

Eligibility for Returns

• You have 14 calendar days from the date of delivery to initiate a return.

• To be eligible, items must be:

• Unused

• In original packaging

• In the same condition as received

• Proof of purchase (order confirmation or invoice) is required.

Non-Returnable Items

• Items that have been assembled or used

• Custom-made or personalised items

• Items marked as “non-returnable” or “final sale”

• Products not in their original packaging

Exchange Policy

• If you receive a faulty or damaged item, we’ll offer a free exchange or replacement part.

• Please report any damage or defect within 48 hours of delivery with photo evidence.

• Exchanges are only offered for the same item or a store credit if unavailable.

Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the refund approval.

• Approved refunds will be processed within 3–5 business days to your original payment method.

• Delivery charges are non-refundable unless the item was faulty or incorrect.

• If return collection is required, the cost of return shipping will be deducted from the refund unless we’re at fault.

Return Shipping

• You are responsible for return shipping unless the product is faulty or incorrect.

• For large furniture items, return costs can vary depending on location and size.

• We can assist in arranging a courier at your expense if needed.

Refused or Missed Deliveries

• If you refuse delivery for any reason other than item damage, you will be charged the full delivery and return cost.

• Missed deliveries due to incorrect address or customer unavailability will also incur re-delivery charges.

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